We distinguish between cloud servers and managed cloud servers.
For a cloud server, we make one backup per day and keep the backups for 10 days.
For a managed cloud server, we make up to 4 backups per day and keep the backups for up to 1 year. The frequency of backups can be adjusted depending on the application being hosted.
Through our control panel, you can perform a server reboot. Follow these steps:
Log in to my.nomeo.be.
Navigate under 'My services' to the desired server.
In the overview, you will find the 'Restart' button under the 'Status' bar.
It's best to perform this as a last resort if you can't access the server to do a clean reboot via the operating system.
The reboot you perform via the control panel will attempt to shut down the operating system but will perform a hard reboot after 5 minutes (like pressing the power button on your computer). This action may cause corruption.
Also, note that sometimes a disk check will be performed during a reboot, which can take longer for large disks.
Through our control panel, you can increase or decrease the server resources. Here's how you can do that:
Log in to my.nomeo.be.
Navigate under 'My services' to the desired server.
Choose the 'Resources' tab.
Here, you can adjust the CPUs, memory, and number of disks by dragging the slider.
In some cases, a reboot of the cloud server will be performed. Your server's billing will be automatically adjusted.
Through our control panel, you can perform a restore of files, folders, or databases. You select the desired time and the items you want to restore to (an alternative location on) the server or download to your own computer.
You cannot perform a bare-metal restore (restoring the entire server, including the operating system). For this, you can contact our support service (via chat, phone, or email).
You get full administrator access to the cloud server or managed cloud server.
For a managed cloud server, you can request all interventions from Nomeo, but you can also perform actions on the server yourself if you wish. We ask you to report any significant changes so we can align our documentation, support procedures, monitoring, and backups with the current situation.
Your cloud server is hosted in one of our 3 data center locations in Belgium. Your cloud server is not tied to a specific physical location.
For maintenance or to optimize performance, your cloud server may be moved between data centers. Neither you nor the visitors to your website will notice any difference.
For a managed cloud server, we monitor the proper functioning of your server. We do this by performing hundreds of tests on the cloud server around the clock and fully automated.
If one of the parameters indicates an impending problem, we intervene immediately. Even in the middle of the night.
If you perform maintenance on your server yourself, you can put the server in maintenance mode through our control panel. We will then – temporarily – not intervene during your maintenance work.
Absolutely. Some providers allocate the same processor core or memory to multiple customers. This can lead to issues during peak times, causing inconsistent performance.
We do not engage in overselling. At any given time, you have access to the full capacity allocated to your server.
